Dearth of skilled manpower we need to have awareness about BPO Tushar Patil CEO of BTP InfoServe
5:50 PM Posted by ukmad
Tushar Patil is a young dynamic CEO of BTP InfoServe Pvt. Ltd. He did hisBachelor of Engineering in Industrial and Production Engineering from Gogte Institute of Technology and his Master of Science in Industrial Engineering from Wichita State University, Wichita, Kansas, USA.
As CEO, Tushar Patil is responsible for the vision, strategy and leadership that drive BTPI. After completing masters from Kansas University, he worked in the US for 3 years at Alpha Soft Services. During this tenure, he gained access to various service segments in the US including healthcare, insurance and finance. His experience also helped him identify the non-core business segments there and plan to outsource the same to BTPI. He has the task at BTPI to help business segments concentrate on their core strengths and to bridge the link that correlates clients’ expectations v/s BTPI deliverables.
Way back in 2002 Tushar started BTP InfoServe Pvt. Ltd. (BTPI) in Belgaum, which specializes in American medical insurance claims processing. This field is listed as one of the fastest job creators in USA. BTP InfoServe Pvt. Ltd is the only company in entire North Karnataka & Goa that specializes in this area.
BTPI from Belgaum manages the payment flow of medical claims efficiently from insurance companies to various service providers.
With an Approx 0.4 million dollars in turnover and over 50 employees BTPI aims higher turnover in the current year. Today all the sectors are reeling under recession like Automobile, banking, Industries but healthcare is one such sector which has NO Recession.
Tushar Patil speaks out to Team AAB:
1. My first question why Belgaum for your BPO?
Tushar Patil --> Belgaum is ideally located between Bangalore and Mumbai and has perfect blend of rural and urban population. The quality of education is excellent. Plus the lower costs of land/infrastructure/living/manpower and also for the abundant talent available in and around Belgaum. The weather is pretty much like Bangalore and is logistically located with 2 airports (Hubli and Kolhapur) within 90 kms distance.
2. Could we have your outlook on the IT & BPO industry in Belgaum?
Tushar Patil --> As I said the abundant manpower available in and around Belgaum is a major advantage we have. There is many Medical Transcription company’s based in Belgaum and there is enough scope to accommodate other sectors related to BPO. Bigger cities has had enough IT and BPO growth. The cost of doing business in bigger cities is horrendous compared to the cost of the same BPO job which can be done from Belgaum or Hubli. With a little push from the Government we can get things moving at a much faster pace.
3. What kind of shifts do you see coming from the recession? If any.
Tushar Patil --> Well customers are definitely guarded about the pricing and the service providers are looking for an innovative modernization strategy to achieve lower running costs. Companies whose leaders look ahead for opportunities that will follow post recession will have a competitive advantage when it’s over.
4. Is it going to be too different from what we are seeing now in terms of kind of outsourcing deals?
Tushar Patil --> Customers will be looking for more range of solutions from the same vendor. Also there is delay in signing new deals so it’s more of a WAIT and WATCH situation.
Tushar Patil --> Not much when it comes to ITeS industry.
Tushar Patil --> We have 2-3 large clients in pipeline.
Tushar Patil --> 6 plus years experience in US healthcare industry
· One of the early entrants in this sector
· It’s an untapped industry in India
· Highly trained manpower
8. How do you see the healthcare segment growing?
Tushar Patil --> The US healthcare is a 2.5 trillion dollar industry and is expected to grow rapidly over the next decade. The Obama government might just present an exciting growth opportunity for the Indian IT service providers. The US spends 16% (one of the highest in the world) of its GDP on Healthcare and still 40 million individuals are uninsured. So the government plan aims for universal coverage for every US citizen. There will be significant influx of “the newly insured” into the health system as well as tremendous pressure on insurers and healthcare providers to reduce the costs. So the ITeS industry has something exciting coming all the way.
9. But has the healthcare vertical been fully immune to the slowdown?
Tushar Patil --> As far as our business is concerned, yes. We have been signing clients every quarter. But off course the US has been reeling under recession and has never seen this kind of unemployment. This leads to less consumption of healthcare products and hence less volume.
10. Is it easy to start up a BPO in Belgaum? Your experiences
Tushar Patil --> When we started in 2003 it was nightmare for us. The biggest problem we faced was internet. All our work is online so we need to be connected to the internet 24 hours. The downtime was almost 40% can you imagine that. We used to run to the DOT office at least 10 times a day. We lost couple of clients just for this reason. But now it is much easier to start a BPO shop in Belgaum. We have choice of multiple ISP which was not there in 2003.
Tushar Patil --> Frankly speaking there is still a dearth of skilled manpower in this belt. Schools and colleges must create awareness regarding BPO as a career and must introduce in its syllabus. Right now I don’t see anything happening and also computers must be mandatory in all institutions. We still get graduates who are computer illiterates. There is enough potential in Belgaum but we need to do more in raising the bar higher.
12. Your future plans?
Tushar Patil --> Right now our primary focus will continue to be Healthcare because that is our forte. We want to ramp up our capacity to at least 300 people from the present 70 in the next 4-5 years.
Tushar Patil --> It’s an excellent vehicle for the local entrepreneurs to build a platform which can be used to strengthen the image of Belgaum and to get Belgaum on the Global IT map. There are lots of interesting things coming up through this group which will help the future budding entrepreneurs. All the members are whole heartedly working towards a common goal.
Tushar Patil --> Infrastructure wise we are still lacking basic facilities and also air connectivity is a BIG issue which most of the clients look for. If these things are taken care then we can definitely see a bright future for Belgaum. Hopefully the ITBELGAUM group can make some difference!!!!!
Tushar Patil --> It’s an excellent databank to get news about Belgaum. Hats off to you who single handedly took this initiative and also promoted the ITBelgaum group through this site. I wish you all the best for all your future endeavors.
BPOs might finally start eyeing Belgaum
4:35 PM Posted by ukmad
Tier 4 would be towns like Nanded, Davangere, and Belgaum; – again substantial locally educated population who migrate to larger urban centers for jobs. The resource pool is not as large as Tier 3 but can be effectively harnessed to the "100-seater" concept, which refers to the size of low-cost yet economically sound rural BPO. —Deepak J. Patel is chief executive officer of Aditya Birla Minacs, a business solutions company. This is part of the article written by Deepak Patel for The Wall Street Journal.
Mr.Satish Kumar, a Belgaumite who is in Dubai and member of ITBelagumgroup has already mailed Aditya Birla Minacs on 18th August 2009.
And in reply to the letter Deepak J. Patel stated,
“Thanks for your note. We will certainly evaluate. We do have a focused plan to look at such towns for our India Domestic business needs. Our team will take this evaluation forward to align with our business needs.
Best regards,
Deepak J. Patel “
“If India lived in her villages at independence, 62 years on - a vast young population lives in these sorts of towns.”
Economic development grows once infrastructure growth picks up speed. And going forward that's precisely where the IT and BPO industry can play the role of a fulcrum, with our increasingly younger population as the lever. We need to embrace the growth taking place in the so-called Tier 3 and 4 towns.
The article mentions India’s journey and development and what opportunities lay ahead. He emphasizes on Strategy to attract investment and infrastructure, broader availability of skills& growing demand for telecom, retail, automotive and financial services. All governments are giving subsidy for growth in tier 3 and 4 cities. Karnataka has announced government grants for rural BPOs in the form of capital investment subsidy up to 2 million rupees per 100 seater, financial support of 10,000 rupees and 5,000 rupees per employee respectively for manpower training, and as subsidy for rentals and internet connectivity.
All the points mentioned in the article fit perfectly for Belgaum; from broader availability of skills to growing demand for telecom, retail, automotive and financial services.
Deepak J. Patel is chief executive officer of Aditya Birla Minacs is looking at Belgaum or at least the city is getting a mention on the list is worth many a thing. Now it’s up to the local representatives and government to get the IT-BPO companies to Belgaum.
At last it may be time for some big IT-BPO companies to set up shop here.
BTP InfoServe Belgaum HEALTHCARE BPO REVOLUTION
10:07 AM Posted by ukmad
BTPI from Belgaum, India, manages the payment flow of medical claims efficiently from insurance companies to various service providers.
As proud Belgaumite, Tushar Patil thought of opening this venture in Belgaum as there was easy access to able manpower & ideally located place with Computer and English literates.
With an Approx 1 million US Dollars in turnover and over 50 employees BTPI aims higher turnover in the current year. Today all the sectors are reeling under recession like Automobile, banking, Industries but healthcare is one such sector which has NO Recession.
BTPI is an end-to-end BPO unit operating from its three Indian centers in Bangalore, Pune and Belgaum, all three cities having a perfect mix of excellent climate, huge manpower potential and adequate transport through rail, road and air for convenient accesses.
BTPI is currently offering BPO services to US Healthcare industry which includes Revenue Cycle Management services specifically tailored for the EMS, Ambulance, Medical Transportation industry and Physicians.
About the management: BTPI is a spin-off of a multi-million dollar Patson group centered at Belgaum. With an annual turnover exceeding US $5m, Patson group has catered to various engineering services including construction, hydropower projects, LPG cylinder manufacturing and fabrication for more than four decades now. Having strong investment and risk management abilities combined with sound business administration and project handling skills, the Patson group has always spread its tentacles across various industries to successfully strike synergy between its core competencies and the management heads of these diverse businesses within the group. With the advent of new technologies that enable real-time global connectivity and with the huge Indian potential of skillful and educated manpower graduating every year, this family concern has diversified into Information Technology with this new division to fulfill the burgeoning need for IT Products and Services in the Market.
Management TeamBeing a part of the Patson group, BTPI is already with an advantage of carrying a rich experience of managing thousands of employees employed under various projects of very large magnitude. Profile of the key people at BTPI is given below: Tushar Patil - As CEO, Tushar Patil is responsible for the vision, strategy and leadership that drive BTPI. After completing masters from Kansas University, he worked in the US for 3 years at Alpha Soft Services. During this tenure, he gained access to various service segments in the US including healthcare, insurance and finance. His experience also helped him identify the non-core business segments there and plan to outsource the same to BTPI. He has the task at BTPI to help business segments concentrate on their core strengths and to bridge the link that correlates clients' expectations v/s BTPI deliverables.
Work Process:
The medical reimbursement process includes descriptions of long procedures which could be terribly long and confusing. Thus a system of code numbers was devised representing each procedure and service a physician is likely to provide and another to represent each disease, disorder or injury. The physician’s computerized billing software sends information showing what was done and the insurance company’s software interprets the codes accurately. This speeds up the reimbursement process so doctors are paid faster and better. They want someone who can speak their language - medical terminology, anatomy & physiology and disease processes. BPTI is one such point that provides this service to clients in USA in terms of knowledge, high quality of skills and excellence of work habits.
As the BPO industry is a highly attrition based, they are on the lookout for people all round the year.
They are looking for motivated candidates with the following profile:
Graduates with good command over written English
Knowledge of computers (MUST)
Commitment and dedication with ability to grasp quickly
The healthcare industry employs 1 out of 3 workers
Changing government regulations spur the high demand
Today there is probably nothing more complex in a Healthcare Industry than the billing process.
It is a well respected career and one of the ten fastest growing occupations
A PROMISING FUTURE
v As the largest industry in 2006, health care provided 13.5 million jobs in USA.
v 8 out of 20 occupations projected to grow the fastest are in health care
v The Claim processing associate is compensated according to the level of training and skills and how effectively these skills are used.
v Insurance claims processing is here to stay. This occupation has a great future.
v Recession proof
There will be extensive training to understand codes used by service providers and insurance companies to classify different services rendered.
The doctor’s computerized billing software sends information showing what was done and the insurance company’s software interprets the codes accurately.
CPT-4, ICD-9-CM, Evaluation & Management, HCPCS, medical terminology, anatomy, physiology and disease processes – You name it and BTPI will train you to become experts at interpreting services that are rendered by service providers in the US.
In addition to medical reimbursement, coding is used for planning and research, tracking diseases, or to determine if a hospital’s facilities are being used effectively and if they are adequate for the needs of the community.
BTP INFOSERVE PVT. LTD.“SWAROOP PLAZA”, II FLOOR,SHUKRAWAR PETH, TILAKWADI,BELGAUM - 590 006.KARNATAKA, INDIA.
Tel: 0831-6510332
Email:resume@btp-i.com
Website: www.btp-i.com
MphasiS BPO keen to start shop in Belgaum
7:30 PM Posted by ukmad
K N Srikanth, head (domestic BPO) at MphasiS, sees more growth coming from tier-II and -III towns.
MphasiS is thinking of entering Bellary and Belgaum in the near future. Source: DNA
